PENGARUH KUALITAS PELAYANAN CUSTOMER SERVICE TERHADAP KEPUASAN NASABAH MENGGUNAKAN TABUNGAN WADIAH DI BANK SYARIAH INDONESIA KCP RANCAEKEK 1

Siti Hoerunisa

Abstract


This study focuses on the problem of customer satisfaction using wadiah savings at the Indonesian Islamic bank KCP Rancaekek 1. The objectives of this study are 1) To determine the quality of customer service provided by Bank Syariah Indonesia KCP
Rancaekek 1. 2) To determine customer satisfaction using wadiah savings at the Bank. Sharia Indonesia KCP Rancaekek 1. 3) To determine the quality of customer service on customer satisfaction using wadiah savings at Bank Syariah Indonesia KCP Rancaekek 1. This research approach uses a quantitative descriptive method. The data collection technique uses a google form questionnaire, the analysis technique uses the Classical Assumption Test, the population is 130 people and the sample is 26 respondents. The results of this study 1) according to the data obtained the most answers are agree with the average respondent's answer of 56.4%, 2) according to the data obtained the most answer is agree with the average respondent's answer of 46.16%. And 3) the quality of customer service has an effect on customer satisfaction.


Keywords


Customer service, service quality, customer satisfaction

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Shidqia Nusantara jurnal Keuangan dan Perbankan diterbitkan oleh Program Studi Perbankan Syariah Fakultas Agama Islam Universitas Islam Nusantara Nusantara Bandung.

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